Privacy Policy & Terms of Service

Effective Date: 04.01.2025

At ProStar Cleaning Service, your privacy and the security of your personal information are very important to us. This policy explains what information we collect, how we use it, and your rights regarding your data.

1. Who Are We?

We are ProStar Cleaning Service, a professional cleaning service company. Under applicable data protection laws, we act as a "data controller" when collecting and processing personal information—meaning we determine how and why your data is used.

2. How Do We Collect Your Data?

We collect data in the following ways:

  • When you complete a sign-up, service request, or contact form on our website.

  • When you contact us by email, phone, or social media.

  • From third-party referrals (if you’ve shown interest in our services through them).

  • Automatically through technologies like cookies and web beacons when you visit our website.

Learn more about our use of cookies in our [Cookie Policy].

3. What Data Do We Collect?

We collect two types of data:

Personal Data:

  • Name, company name, email address, phone number, and postal address.

  • Login credentials if you register on our platform.

  • Any communications you send us (email, feedback, service inquiries).

  • Details related to your cleaning service preferences.

Note: Please do not send us sensitive information like government ID numbers, complete payment card info, or medical data.

Non-Personal Data:

  • Browser type, IP address, time spent on our website, and other analytics information that does not personally identify you.

4. How Do We Use Your Data?

We use your data to:

  • Provide and manage our cleaning services.

  • Process service requests and payments.

  • Respond to your inquiries and support needs.

  • Communicate with you about services, offers, and updates.

  • Improve our website and services through analytics.

  • Comply with legal obligations.

5. Legal Basis for Processing

We process your personal data on the basis of:

  • Contract performance (e.g., fulfilling your cleaning service request).

  • Your consent (e.g., for marketing emails).

  • Legal obligations (e.g., invoicing and tax purposes).

  • Legitimate interest (e.g., improving our services and customer communication).

6. Sharing of Data

We do not sell or rent your personal data.

We may share your data with:

  • Service providers (e.g., scheduling platforms, payment processors like Stripe or Square).

  • Hosting and IT service providers.

  • Regulatory or legal authorities when required.

  • Partners involved in business operations (e.g., subcontractors helping to fulfill your cleaning request).

All third-party providers are required to adhere to strict data protection standards.

7. Data Retention

We retain your personal data only as long as necessary:

  • To provide you with our services.

  • To comply with legal, accounting, or reporting requirements.

  • You may request data deletion at any time by contacting us.

8. Data Transfers

We may transfer your data to servers or service providers located in other regions. All data transfers are done in compliance with applicable data protection laws, and appropriate safeguards are in place (such as data encryption and contractual clauses).

9. Your Rights

You have the right to:

  • Access your personal data.

  • Correct inaccurate information.

  • Request data deletion.

  • Object to processing or request restrictions.

  • Withdraw consent at any time.

  • Request a copy of your data (data portability).

To exercise these rights, please contact us at:
📧 support@prostarapp.com

10. Security

We use industry-standard measures to protect your personal data, including:

  • Secure hosting and encryption.

  • Internal access controls and staff confidentiality agreements.

  • Regular security audits and vulnerability assessments.

Please note that some online communications, like email, are not fully secure.

11. Updates to this Policy

We may update this Privacy Policy from time to time. If major changes are made, we will notify you through our website or via email. Updates will be effective 30 days after they are posted.